Your Details & The Hospital
Enter your details and the hospital you are complaining to.
Your Child & What Happened
Describe what happened as clearly and specifically as possible. Include names of staff if you know them.
What Went Wrong & What You Want
Tick everything that applies and tell us what outcome you are seeking.
What outcome are you seeking?
Formal Apology
A written apology from the hospital
Staff Training
Autism awareness training for relevant staff
Policy Change
A review of the hospital's autism policy
Full Investigation
A formal investigation into what happened
Meeting
A face-to-face meeting with hospital management
Written Confirmation
Confirmation of what steps will be taken
Choose Your Letter Tone
Select the tone that best reflects the seriousness of your situation.
Formal Complaint
Professional and measured. First formal complaint. Seeking resolution.
Serious & Legal
References legal rights and CRPD. When the incident was serious or repeated.
Urgent & Escalating
Strong language. Threat of escalation to ZMDPC and Ministry of Health.
This letter is a free tool. If your child was physically harmed, also consider contacting the Zimbabwe Medical and Dental Practitioners Council (ZMDPC) and the Ministry of Health and Child Care.
Visit us at autismawarenesszimbabwe.com for parent support courses and resources.